Openprovider’s statement on Net4India’s current situation

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openprovider blog about domains

In the past few days, some inaccurate news has been going around regarding Openprovider and Net4India. This news may have reached you and may have made you question our commercial relationship.

At Openprovider, we provide service to 7500+ resellers across the globe with excellent quality support. Currently, we manage over 2 million domains through our all-in-one platform. We have become a consistent top performer for the .in extension in India, working together closely with Net4India for over 4 years.

Honoring our commitment to transparency, we see it as our duty to share the steps that have led to this miscommunication. This miscommunication has already been escalated to various complaints and abuse reports.

Net4India’s CEO Mr. Jasjit Swahaney informed us that, due to lockdown-induced limitations, Net4India’s call center shut down for a couple of weeks. Because of these circumstances:

  • Net4India could not answer customer’s phone inquiries.
  • It was not possible to complete domain renewals, due to an error on Net4India’s system. Many websites therefore went offline.
  • Customer emails were not answered and were escalated to us, as we are publicly recognized as the registrars of many of these domains.
  • Following this, Openprovider, could not assist with these escalations. In some cases, the registrant’s domain information did not match the registered details, as the procedure requires.

However, we want to emphasize that this situation has occurred exclusively due to the particular circumstances 2020’s pandemic has brought. The operations and attention of Net4India have always been diligent, as well as our commercial relationship with the company.

Net4India takes full responsibility for the lacking communication on this matter. However, Openprovider will still provide support in the best way possible during the escalation process. Net4India’s support department is also back in business, operating normally, with their usual response times.

As part of our commitment to provide the best support and service to our customers, in order to help them grow, we will be reviewing the procedures and communication together in order to avoid any similar situations in the future.

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