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Openprovider Support

Contact our support department

+31 (0) 10 448 22 99

support@openprovider.com

Monday to Friday: 9 amto 5 pm CE(S)T


You can also access our knowledge base where you will find detailed information about products and Openprovider services.




News

Follow Openprovider the most important news related to our products and services: domain extensions , SSL , plugins , new gTLDs certificates …

Price increase for adult domains

ICM Registry, the registry for .sex, .porn, .adult and .xxx domain names, has announced a price increase that will be effective from the 1st of September 2017.

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.top summer promotion!

.top, the domain extension for “high level users” is subject to a special offer, and the domain registration is available for 1 year for only 4.71 CNY. This promotion is only valid during the month of August for members who have a Membership Plan.

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Price increase .tv domains

Verisign, the registry for .tv, has announced a price increase that will be effective from the 1st of September 2017. The new Member price will be USD 25.00. All tier prices will increase with $2.50 as well.

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Transfer lock available for .be domains

Since last week, .be domains can be protected against outgoing transfers by placing a transfer lock, just like you’re used to for .com domains and other gTLDs. This lock is an additional protection for the domain holder, next to the authorization code.

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SSL Panel Updates July 2017

We are happy to announce that we have introduced a number of new, long-awaited features to our SSL Panel web interface. These features aimed at making your customers’ expectations management easier and your workflow comfortable.

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.storage acquired by XYZ.com, new launch

Portfolio registry XYZ.com, well-known from their .xyz extension but also registry of several high-end domains like .theatre, .car and .security, has announced that they’ve acquired the extension .storage and re-launch it from November on, including Sunrise and Early Access Phase.

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.nl by SIDN - reseller logo

SIDN introduces new .nl logo especially for resellers

SIDN is one of the most progressive registrars with respect to acknowledging the existence of resellers: they show the reseller name in both whois and e-mails to end users. SIDN has now designed a new logo “.nl by SIDN” that resellers can include on their website to show that they register .nl domains and to highlight the .nl extension.

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Comodo Domain Control Validation Changes

On July 20th 2017, Comodo will be changing the way they perform domain control checks for certificates. Currently, Comodo offers three mechanisms for DCV: e-mail, HTTP(S) and DNS CNAME.

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Extended redemption period for .co

If you delete a .co domain after the 1st of August 2017, or if one of your .co domains expires after this date, you can reactivate the domain during 30 days after the deletion. At this moment, this period is only 15 days. With this change, the .co registry synchronizes its redemption period with those of most generic extensions like .com and .net.

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Price changes .in, .se and .nu

The registries IIS (.se and .nu) and NIXI (.in) have announced price increases for their extensions. The .in increase will become effective from the 1st of August 2017, the .se and .nu increases will become effective on the 1st of January 2018.

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New bank account Adyen

Our payment provider Adyen has changed its bank account on the 8th of May 2017, without informing its customers. We see some customers still paying to the old bank account. Those payments will be rejected by Adyen.

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SpamExperts extension for Plesk

Recently SpamExperts announced a dedicated add-on created for the Plesk platform, which becomes more popular since the release of Plesk Onyx edition. Contact our support department in order to configure your SpamExperts account and manage your spam filters directly from your Plesk panel.

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Tech talks summary

Our development team has invested a lot into sharing the knowledge that we have accumulated internally with the rest of the world. We have been present on several events with high concentration of tech-geeks and we have even organized workshops to help developers to shorten their learning curve and understand the capabilities different technologies.

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Plesk end-of-life versions price increase

At the beginning of this year, Plesk announced that Plesk 11 is not anymore supported and is end of life as a product according their life cycle policy. Since the entire support load now falls on our shoulders, starting from July 20th, we are going to increase pricing for all Plesk licenses that have versions earlier than 12.

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Plesk webinar: Sell Solutions, Not Infrastructure!

Plesk will host a series of interactive webinars to share the insights on trends and changes in the industry. Answering questions like “How should I guarantee a growth path for my organisation?” and “How can I embrace the current changes and still enjoy attractive margins?”

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.ASIA domain name

Simplified eligibility rules .asia domains

Effective from the 15th of July 2017, the .asia registry will simplify its eligibility requirements and will no longer require an address in the Asia-Pacific region for registration of a .asia domain. The new Charter Eligibility Declaration states that all “entities that have established, seeking or have nexus relationship and presence within the Sponsor Community” are eligible to register a .asia domain.

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Upcoming price increases .no and .bm; change in price increases Uniregistry

Registries Norid (.no) and BermudaNIC (.bm) have announced price increases to their extensions. Uniregistry has mitigated a part of their previously announced price increases.

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Openprovider Domain module for WHMCS version 7.2

WHMCS released version 7.2 on 16th of May. The Openprovider SSL and Domain modules are fully compatible with the latest release of WHMCS. A new version of the Domain module has also been released, with new features and bug fixes...
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Pay with ACH (Automated Clearing House)

Since we started actively working with customers from the US, the question of providing convenient ways to credit reseller accounts has become more urgent. It seems that bank transfers in the US are very expensive and the situation concerning payments...
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New Password Expiration Policy starting May 10th

User passwords expire every 180 days. When a user signs into the RCP with an expired password, they will be prompted to create a new password. Previously, changing the password at the prompt was optional, but in the interest of increased security, we have decided to make it mandatory.

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