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Openprovider Support

Contact our support department

+31 (0) 10 448 22 99

support@openprovider.com

Monday to Friday: 9 amto 5 pm CE(S)T


You can also access our knowledge base where you will find detailed information about products and Openprovider services.




News

Follow Openprovider the most important news related to our products and services: domain extensions , SSL , plugins , new gTLDs certificates …

New Password Expiration Policy starting May 10th

User passwords expire every 180 days. When a user signs into the RCP with an expired password, they will be prompted to create a new password. Previously, changing the password at the prompt was optional, but in the interest of increased security, we have decided to make it mandatory.

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Pay with JCB or Diners Club International

Recently many customers outside of Europe have asked for alternative payment methods to be available in the control panel and now we have launched the integration with two new payment processing systems accepted worldwide: JCB and Diners Club International. New payment methods are now available on the payment page of our control panel to all customers that have a contract with our Dutch legal entity.

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ISP BillManager 5 plugin for domains

We are happy to publish our new ISP BillManager 5 plugin for easy integration with Openprovider domains module. Plugin is delivered in PHP, regularly updated and validated with every new BillManager release, so customers can safely install BillManager regular updates and patches.

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PowerPanel Openprovider DNS plugin

Starting right now we have a new plugin available for Openprovider Customers: Openprovider DNS! With this plugin you can manage the DNS zone from your domain from within PowerPanel, you can also let your customers manage their own DNS zone.

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Changes to registration period .ch and .li domains

Effective from the 1st of July 2017, the Swiss registry Switch will change the way they calculate the expiration date of new .ch and .li domains. From that date on, the expiration date will always be exactly one year after registration. Furthermore, you will be able to renew domains until the exact expiration date.

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Price increase .ru and .рф domains

The Russian registry ccTLD.ru has announced a price increase for their .ru and .рф domain extensions. As from the 1st of July 2017, the new Member price will be RUB 141.60. The price for non-Members will increase with RUB 60.00 in all tiers. The new price will apply to new registrations, renewals and transfers.

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Relaxed registration policy for .hu domains

The .hu-registry has relaxed their policies for .hu domains. From now on, in addition to citizens of the EU countries, inhabitants from countries which are members of the Council of Europe, the European Economic Area (EEA), the European Free Trade Association (EFTA), or a neighbouring country of Hungary, may also be listed as owner contact for .hu domains.

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Coming soon: .eco – show off your good side

.eco is the new domain extension for companies, institutions, NGOs and individuals committed to a positive change for the planet. Immediately recognised worldwide, it is a symbol of trust for those working towards a sustainable future.

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Why do you need Whois Privacy?

We all want our information to be private and protected. As the Internet continues to grow and more people access websites, the risks to personal information continue to grow. Although you may believe your site is too small to get any real attention, it may be only a matter of time before your inbox becomes flooded with unsolicited messages and threats. Never assume that your site is too insignificant to be noticed, even if you just purchased the domain yesterday.

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Quarterly cost price review memberships calculator

Quarterly cost price review Memberships

One of our promises with our unique subscription based Membership model is that we forward any financial advantage, related to the included extensions, to our customers. Every quarter we re-investigate our cost prices and adjust them if necessary. For the second quarter of 2017 we will change prices for five of our extensions.

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Plesk product update

The latest newsletter from Plesk features several new ideas that have been integrated in recent weeks. There is Plesk’s integration in four major Cloud providers: Amazon Web Services, Microsoft Azure, Digital Ocean, and Vultr. Furthermore, Plesk Onyx now supports version 7.1.1 of PHP and finally, two new extensions have been added: Virtuozzo ReadyKernel and New Relic.

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SMBinvoices Updates

Our team continues to work on services which make accounts payable processing easier. SMBinvoices is the accounts payable processing application for small and medium companies. Web application includes flexible document workflow. API service is purposed for automatic conversion of .pdf invoices into structured data.

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Price increases Uniregistry

Registry Uniregistry has announced price changes for 16 of its extensions. Those price changes will be effective as from the 8th of September 2017 and will apply to new registrations, transfers and renewals.

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An Interview with Arno Vis, CEO, Openprovider

Jackie Goldstein, Chief Content Manager for HostAdvice.com, interviews Openprovider CEO Arno Vis.

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Improved renewal procedures .uk domains

This week, we have improved the renewal and expiration procedures for .uk domains, including the second level domains .co.uk, .org.uk, .me.uk and .ltd.uk. The two major changes are removal of the renewal date offset and free restores.

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E-mail archiving helps you stay legally compliant

Nowadays e-mail must be legally treated the same as postal communication. Lack of email archiving can result in legal trouble, severe fines and loss of court cases, not to mention a damaged reputation. There is no universal rule or standard when it comes to archiving email. SpamExperts email archiving solution assures you an optimal degree of legal compliance besides always having a safe back-up of your mail.

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@OPNotifications live from the control panel

We have integrated our @OPNotifications Twitter account into the dashboard of our control panel. @OPNotifications is the account that our technical service uses to provide notifications of maintenance operations and unexpected interruptions in our platform’s service.

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Keep your Plesk license portfolio clean

From the beginning of this year Plesk started to report to their partners about the licenses installed on more than one physical or virtual server at once. As long as such licenses are violating Plesk’s Terms and Conditions they are automatically marked as “fraudulent”. Resellers with fraudulent licenses have until 26 February to correct their licenses.

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Tucows purchases eNom from Rightside

A significant movement in the field of domain registrars: Tucows, also known under the name of its reseller branche OpenSRS, has purchased eNom, Rightside’s domain name division. This acquisition ranks Tucows second in the market, with 29 million domains managed.

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Price changes .info, .makeup, .irish, Famous Four Media and BostonIvy

A couple of registries have announced price changes to their extension(s). Remember that up to the effective dates, you can register and/or renew your domain names at the current fees. Registration and renewal is possible for a period of up to ten years.

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