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Our technical support experts are available from Monday to Friday, between 4:30 AM and 6:00 PM CET.

Openprovider customer technical support

For questions about an order, domain transfer, DNS settings, SSL status and more

Open Ticket

Domain owners

For owners of domains in the Openprovider portfolio that have a question.

Open Ticket

Contacting domain owners

Interest in a domain from the Openprovider portfolio.

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Sales Support

I have a question about prices, memberships, account details, etc.

Technical Support

I have a (technical) question about an order, domain transfer, DNS settings, SSL status, etc.

I want to contact a domain owner

You may want to contact a domain owner for many reasons, for instance, you might be interested in buying a domain.

However, Openprovider does not have direct contact with the domain owners, only with resellers, which are in most cases hosting providers. Therefore, we cannot assist you with requests about domain purchases or answer questions addressed to the domain owner. We are also not able to provide client contact details to a third-party requester.

In order to get in contact with an associated party, we can only suggest:
- In cases related to a gTLD (like. com, .net, .org), please use the contact form found in the WHOIS email section.
- In cases related to a ccTLD (like .nl, .eu, .be) please check this article for suggestions.

Request the Disclosure of Personal Data

You are about to request the disclosure of personal data for one or more domain names registered under our registrar Hosting Concepts B.V. d/b/a Openprovider.

01. Requestor

Organization / Affiliate:

Name: *

Email: *

Statement of representation: *Upload a statement (Power of Attorney), from the party you represent, that you represent them and their interests with regard to this request. If you are that party, a statement indicating that the email address used is authoritative with respect to this request. If you are a private person acting on your own behalf, a statement of that.

02. Scope of request

Domain name(s): *

Requested data:A clear overview of the personal data that you request.

03. Case summary

Legal basis: *

Brief description: *A brief description of the specific issue the request is attempting to resolve. The description shall provide information that make the infringement of rights by the registrant obvious, i.e. no further investigation or evaluation by the Registrar is necessary to determine the infringement if the facts presumed to be correct.

Reference to statute or law: *A reference to the statute or law upon which the claim is being made and information on applicability of this law and statute as well as information on the competent court in the matter.

Any other relevant documentation:Any relevant documentation for the request, for example a trademark issue would include a description of how the specific mark is being infringed, a reference to the law under which the infringement is occurring, and documentation that the specific trademark is owned or represented by the requestor.

Supporting documents:If you have documents supporting your request, please upload them as a single-file ZIP archive here. The size of the file cannot be more than 10 MB.

04. I declare that: *

the requested data are related to a good-faith belief that I have legally legitimate need for the data, and that it is specifically required to pursue further action.

any personal data received through this process will be processed and transferred in compliance with any applicable data protection law, and shall not be stored, transferred, or otherwise shared in contravention with any applicable data protection law.

submission of the request is evidence that all of the above is, to my best knowledge, complete and accurate. In case of any complaint, the declarant will be held responsible under applicable law for disclosure of data under false pretenses.

I am aware that, based on the supplied information and documentation, Openprovider may request additional documentation, decide not to disclose the requested personal data, or to disclose only part of it.

Support for Domain Owner

Openprovider does not have a direct panel for domain owners to manage your domain. If you would like to update domain details, we advise you to contact your hosting provider. This is the company you will also pay for your domain and or hosting.

By reading this article, you can find some options on how to find your hosting provider.

In case your hosting provider does not respond to your questions, you can start an escalation procedure via the below form to retrieve your authorization code.

Openprovider, as a registrar, is obliged to generate the authorization code of the domain or to apply any changes in the current contacts if the owner of the domain requests it. Therefore Openprovider needs to confirm that the person contacting Openprovider speaks in name of the owner of the domain. Before this escalation procedure can start, Openprovider needs the following information.

Name: *

Email: *

Domain name(s): *

I confirm I am the domain owner

I contacted my hosting provider on:I tried to contact my hosting provider on the following date. If applicable.

Question: *Describe your question in detail

Copy of ID card: *If the domain is registered on a company name you should send a Chamber of Commerce letter

Invoice of the domain:The invoice that shows you have bought this domain

Supporting documents:If you have documents supporting your request, please upload them as a single-file ZIP archive here. The size of the file cannot be more than 10 MB.

Only for Indian customers:

Proof of ownership (if applicable):THIS REQUIREMENT IS ONLY APPLICABLE FOR INDIAN CUSTOMERS. 1. ID Proof of the Domain Owner (PAN / Aadhar / Driving License / Passport)2. If the domain is registered in the name of a company / organization, please submit us either Company Registration Certificate / GST Registration Certificate / Certificate of Incorporation (if applies)

Abuse Report

Once this form is completed and submitted your complaint will be forwarded to the specified domain(s) reseller.

For more information, please check the Openprovider abuse and complaints policy. Please note that it is possible that the reseller may choose not to respond to your request.