Techfarm Case Study: Making DNS Management simple

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Techfarm Case Study: Making DNS Management simple

The experience of dealing with editing, adding, or deleting DNS records can be immensely time-consuming. Anyone working in domain management has faced issues, frustration, and delays with processing DNS records, directly or indirectly. Moreover, this scenario is more difficult to handle when DNS records are not managed in-house.

For security reasons, Administrators are required to manage third parties’ DNS records. This translates into having to dedicate time and attention even during weekends when email migrations are also convenient.

On another note, situations such as requesting an SSL certificate, an email migration, or launching a website will produce more DNS management workload to the team. These tasks add up complexity and delays to the whole process, affecting the overall project’s planning and productivity.

Failing at any step of this process will most likely generate problems for customers, creating a negative impact on their operations, and furthermore, damaging their trust in your service. 

A painless experience managing and sharing domains is possible

These pains are well known in the industry and Techfarm, a customer and partner of Openprovider, knows from experience the operational cost of it. Techfarm is a Dutch company, with 10 years of experience in helping entrepreneurs digitalize their processes with the objective of boosting efficiency and achieving results in less time. 

After experiencing the different faces and intricacies of domain management in-house and with their customers, they decided to find a feasible solution for all parties involved.

Turning DNS management issues into insights for solutions

Developers by heart, Techfarm has extensive experience in DNS records management. For over 10 years, Techfarm has experienced many different scenarios and inquiries from system administrators, IT providers, and industry workers, managing their domains, and providing hosting and email solutions through its portal.  Techfarm’s Managing Director, Kees Verspoor, saw a trend in the complexities the team was experiencing.

Techfarm strived hard to find potential solutions on how to solve this problem. After some prototyping and customer feedback, they found the perfect solution on how to manage, share and schedule DNS records.

The eureka moment: a solution is born

Using their experience in application development, Techfarm created a viable solution. 

They developed ctrlDNS, a tool allowing you to share a domain with others and manage DNS records without providing the master passwords. 

ctrlDNS makes any DNS transaction easier and very user-friendly, being a helpful solution when it comes to DNS records management.

ctrlDNS in action

ctrlDNS ensures that the DNS zone of a domain name can be safely managed by several persons, without sharing complete access or creating usernames, removing all unnecessary steps of the process. The administrator decides who has access to the domain names and sets the rights of permissions, providing total control at all times. 

ctrlDNS Profiles and Zones

ctrlDNS profiles allow you to import domain names from different providers, being one of them Openprovider. On top of that,  you can add multiple accounts, and also import all or selected zones having them automatically updated as soon as a new registration takes place.  

Domains are visible in the ctrlDNS profile in zones that can be shared with other members of the team or external parties, selecting specific zones or series of them. 

This secured-proof tool allows changes to be automatically saved, set, and reviewed before approval, as well as providing permission levels for creating users.

No more working during weekends or nights

Adding, changing, or deleting DNS records can be scheduled on a specific day and time, consequently giving admins their lunchtime, nights, and weekends back. 

Furthermore, the tool has been designed to avoid duplicate records thanks to the multiple DNS records templates. It also allows you to compile all the records on a template, and import them directly. This is yet another advantage, as you can reduce the time invested in DNS management by eliminating bulk manual entries when using certain sets of DNS records. 

Tracking team’s workload

In addition, the tool records every action, old and new values, performed on zones, and also the user performing changes. The log is available on the dashboard, showing all the requested changes that are pending approval, as well as invitations to the platform.  This feature makes tracking easy for managers, as it is possible to track who has made changes. 

All activities about zone sharing are shown on the dashboard, providing detailed information on each zone’s detailed view. Additionally, the dashboard provides an organized view of zones in groups: own zones, accessible zones, and shareable zones with other user accounts. 

Easy access through email address

There are two ways in which access can be given. One access is with another ctrlDNS profile, and a second option is with a user account based on an email address. 

The fact that ctrlDNS makes it possible to share a zone with a user account based on an email address is an advantage for companies of any size that provide wholesale products or services like web hosting, domain registration, and email solutions.

Visually, the tool offers a light and dark mode that can also be switched automatically based on the time of the day.  

Growing businesses through collaboration

Techfarm contacted Arno Vis, CEO of Openprovider, to request ctrlDNS feedback and customer validation. Quickly, both parties acknowledge the customer value and move forward with the partnership.

ctrlDNS is a great tool for companies handling DNS zones and are looking for a flexible solution to grant access to all domains or to Openprovider’s platform.

At this point, we are eager to say that the support we received while developing ctrlDNS is really great, a true collaboration”, said Kees Verspoor, Techfarm’s Managing Director.

Techfarm and Openprovider

“Upfront, Openprovider service is always stable. Another great thing is that everything can be managed from the admin panel and the API. The API is, among other things, what gives us the ability to manage our DNS via ctrlDNS.”

“Besides, another great advantage of working with Openprovider is the membership plans, as their fixed prices for domain registrations help us increase our margins, being able to offer good prices to our customers. In addition, being invited to their events gets us closer to the latest developments, we learn from other customers’ experiences, and we get to know other companies in the industry”, said Kees Verspoor, Techfarm’s Managing Director.

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