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Openprovider Fair Use Policy

Version: 1.0 – Date: 1 September 2019

Fair Use Policy

This Fair Use Policy is part of our General Terms and Conditions.

At Openprovider, we believe that all our customers should be able to enjoy working with our systems. That means that we do not impose many restrictions on our customers, but also expect from our customers that their behaviour is reasonable. What do we expect from you?

Our system in general

  1. Security: get acquainted to the security measures that Openprovider implemented. Create an account for every employee instead of sharing an account, choose strong passwords, enable two factor authentication and configure IP whitelists. Refer to our blog post for more information.
  2. Excessive use: you can use the control panel freely, but don’t script calls to the control panel. If you want to perform massive queries, use our bulk tools in the control panel or use our API.

Our API

When using our API, we expect the following from you:

  1. Security: use a hash value instead of plain password for interaction with our API, and whitelist your IP addresses. 
  2. Excessive querying: if a command fails, don’t repeat it unaltered as it will fail again. Instead, investigate the error and fix it before trying again. A special case is dropcatching of domains; this is covered below under “Domain management”. We have API limits in place that are reviewed and adapted now and then.
  3. Bulk operations: while the API is intended for bulk operations, we prefer if you let us know when you expect to do 10.000 or more orders or updates on products in a day. Not only to protect our own systems, but also our suppliers may have limits in place.

Domain management

Specifically related to domain name management, we expect the following from you:

  1. Contact data: always provide correct, complete and up-to-date information about the domain contacts. We strongly discourage substituting your customer’s data by your own data; in many cases this is not even allowed by registry policies.
  2. Availability checks: before registering a domain name, perform an availability check.
  3. Transfers: before transferring a domain name, ensure that the customer is aware of it. That prevents unforeseen complicacies such as rejected transfers.
  4. Drop catching: do not use the Openprovider systems to drop catch domains. If there is a single domain that you really want to have, it’s okay to do an availability check every 5 seconds or so, but if there are multiple domains or you want faster checks, Openprovider is not the place to be. Instead, refer to one of the many professional drop catching providers: the chances of getting your domain will be much higher as they are specialised in this business.
  5. Registry policies: know the rules of each extension’s registry. You can find those rules in our Knowledge Base.
  6. Abuse and complaints: in case of a complaint about one of your domains, cure it quickly and respond to the complainant.

License management

Specifically related to license management, we expect the following from you:

  1. Legal use: follow the End User License Agreement (EULA) and Terms of Use of the vendor.
  2. One license – one server: a Plesk license may be installed on one server only (1 public IP address registered on the license). Openprovider will charge for every extra IP address detected, and eventually terminate the license.
  3. Awareness: inform your customers or all other parties involved of legal and fair use policies published by the distributor and software vendor.
  4. Bundling: you are entitled to use of the Plesk Product licenses only in your own technical infrastructure (servers / data centers) and you are allowed to resell Plesk to your own customers only if the licenses are bundled with your own technical infrastructure. In all other cases, reselling is not permitted.

SpamExperts

Specifically related to spam filtering, we expect the following from you:

  1. Mailboxes: the maximum number of mailboxes on a single domain name is 1.000. Mailboxes above that limit will be charged.
  2. Legal use: follow the End User License Agreement (EULA) and Terms of Use of the vendor.

Breach of the Fair Use Policy

As anyone can make a mistake, we won’t immediately terminate your reseller account if you do not apply to this Fair Use Policy. However, if we face continuous breaches from your side, we may decide to (temporarily) suspend your account, charge handling fees or even start the termination process according to article 11 of our General Terms and Conditions.

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